About data processing
Below you can read how we process your data, where we store it, which security techniques we use and to whom the data can be viewed.
Web store software
We purchase web hosting and e-mail services from VDX. VDX processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. These are not personal data. VDX has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. VDX is bound to confidentiality under the agreement.
E-mail and mailing lists
We use the services of VDX for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. VDX does not have access to our mailbox and we treat all our email traffic as confidential.
For handling (part of) the payments in our online store, we use the platform of Mollie. Mollie processes your name, address and city information and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and, as part of this, share (anonymized) data with third parties. All of the above safeguards regarding the protection of your personal data also apply to those parts of Mollie’s services for which it engages third parties. Mollie does not retain your data longer than permitted by the legal time limits.
We collect reviews through Feedback Company’s platform. If you leave a review through Feedback Company, you are required to provide your name, hometown and email address. Feedback Company shares this information with us so we can link the review to your order. Feedback Company also publishes your name and place of residence on its own website. In some cases, Feedback Company may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we share your name and email address and information related to your order with Feedback Company. They only use this information for the purpose of inviting you to leave a review. Feedback Company has taken appropriate technical and organizational measures to protect your personal data. Feedback Company reserves the right to engage third parties for the purpose of providing the service, for which we have given Feedback Company permission. All of the above guarantees regarding the protection of your personal data also apply to those parts of the service for which Feedback Company engages third parties.
Shipping and logistics
When you place an order with us, our job is to get your package delivered to you. We use the services of PostNL to make deliveries. This requires that we share your name, address and place of residence information with PostNL. PostNL uses this data solely for the purpose of performing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your information available to these parties.
Purpose of data processing
General purpose of processing
We use your information solely for the purpose of providing our services. That is, the purpose of the processing is always directly related to the task you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you – other than at your request – at a later time, we ask for your explicit consent. Your information will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data automatically collected by our website is processed for the purpose of further improving our services. This data (for example, your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigations
When appropriate, CADexpress may be required by law to share your information in connection with governmental tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose it within the possibilities provided by law.
We will keep your information for as long as you are a client of ours. This means that we retain your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also take this as a forgetting request. Pursuant to applicable administrative obligations, we are required to retain invoices containing your (personal) data, so we will retain this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents we have produced as a result of your assignment.
Pursuant to applicable Dutch and European legislation, as a data subject you have certain rights with respect to personal data processed by us or on our behalf. We explain below what these rights are and how to invoke them. In principle, to prevent misuse, we send copies and transcripts of your data only to your e-mail address already known to us. In case you wish to receive the data at a different e-mail address or by mail, for example, we will ask you to identify yourself. We keep records of completed requests, in the case of a forgetting request we administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format we use within our systems. You have the right to file a complaint with the Personal Data Authority at any time if you suspect that we are using your personal data in an inappropriate manner.
You always have the right to inspect the data we process (or have processed) that relates to your person or can be traced back to that person. You may make a request to that effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with a list of the processors holding this data at the e-mail address known to us, indicating the category under which we have stored this data.
Right of Rectification
You always have the right to have the data that we process (or have processed) that relates to your person or can be traced back to you amended. You may make a request to that effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data has been updated.
Right to restriction of processing
You always have the right to limit the data we process (or have processed) that relates to your person or is traceable to it. You may make a request to that effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right to Transferability
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you by another party. You may make a request to that effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, we will no longer be able to continue providing services in such a case, as secure linking of data files can no longer be guaranteed.
Right to object and other rights
You have the right to object, where appropriate, to the processing of your personal data by or on behalf of CADexpress. If you object, we will immediately cease data processing pending resolution of your objection. If your objection is well-founded we will make copies and/or copies of data that we process (or have processed) available to you and then cease processing permanently. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe it does, please contact our privacy contact.
Cookies from the American company Google are placed through our website, as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We collect information about your browsing habits and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to provide targeted advertising (Adwords) and other Google services and products, among other things.
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